CASE STUDY · SERVICE DESIGN

Freestyle scooter product design

PRODUCT DESIGN

2015

Designed multiple collections for this freestyle scooter brand

Workshop wall covered with research notes

I worked for two years as the lead product designer for the FSP Group. The FSP Group is a company that designs and manufactures freestyle scooter parts. FSP Group has four brands: District, Eagle, Addict and Dominator. I was active in design for all four brands, but had full responsibility for the design of collections for District and Eagle. The company is based in Rotterdam and has offices in Corona (California, USA) and a factory in China.

More work

UX DESIGN · PROTOTYPING

Self service onboarding with lead categorization

Energiebespaarders

From outgoing phonecalls to a fully self service onboarding. Starting with small scale experiments, gradually growing into a fully integrated part of the customer journey.

2024

UX DESIGN · PROTOTYPING

Self service onboarding with lead categorization

Energiebespaarders

From outgoing phonecalls to a fully self service onboarding. Starting with small scale experiments, gradually growing into a fully integrated part of the customer journey.

2024

SERVICE DESIGN · UX RESEARCH · SERVICE BLUEPRINT

Complex multi stakeholder service blueprint

Energiebespaarders

Helping the company get a grip on their very long customer journey. It's of the biggest blueprints I've ever made (a print of over 4 meters!). We used it through for years as a reference and guide for product development.

2022