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CASE STUDY · SERVICE DESIGN
SOCIAL DESIGN · CONTEXTMAPPING
2017
Starting point
Each district in Amsterdam has its own budget that citizens can use for initiatives for the neighborhood. The problem is that very little citizens can find their way to the budget or know of its existence.
Used Tools & Techniques
I designed a platform for the neighborhood budget, aiming to involve more neighborhood residents with the budget. Through interviewing, multiple customer journey maps and multiple prototypes a design was made and tested.
Outcome
The final design has been developed and implemented by the municipality. It is now used by most districts of the municipality and has been used for years.
